1. Characteristics of 3D Printed Products
3D printed products are manufactured layer by layer. Minor layer lines, seam lines, small support marks and slight variations in surface finish or colour may occur as part of the 3D printing process.
Normal characteristics of the manufacturing process are not automatically considered product defects.
2. Custom and Personalized Products
Products manufactured specifically according to a customer's model, file, dimensions, name, design, colour selection or other personalized instructions are generally not suitable for return solely because of a change of mind.
3. Damaged or Incorrect Products
If you receive a materially damaged product or a product that is materially different from what you ordered, contact Spandan 3D promptly.
Please provide:
- Your order details.
- Clear photographs or video of the product.
- Photographs of the packaging where delivery damage is involved.
- A short description of the problem.
4. Replacement Review
After reviewing the issue, Spandan 3D may offer an appropriate solution. Depending on the circumstances, this may include a replacement, correction, refund or another reasonable resolution.
5. Condition of Returned Products
If a physical return is required, the product should be kept in substantially the condition in which it was received unless damage prevents this.
Please retain the original packaging until the reported issue has been resolved.
6. Customer-Provided Specifications
For custom printing, customers are responsible for checking the design, dimensions, spelling and other specifications they provide or approve before production.
If we identify an obvious concern before printing, we may contact the customer for clarification.
Contact Spandan 3D
If you have any questions about this policy, an order, or a custom 3D printing request, please contact us.